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Frequently Asked Questions
What is the origin of your products?
We procure our products directly from the Dead Sea in Jordan, ensuring they are entirely natural and authentic. Our commitment to sourcing from this unique location emphasizes our dedication to delivering products of the highest quality, free from any artificial additives or chemicals.
Are your products tested on animals?
We are proud to affirm that our Dead Sea products adhere to cruelty-free and vegan principles. They undergo no testing on animals, and we ensure they are free from any ingredients derived from animals. Our commitment to ethical practices extends to every aspect of our product development, ensuring a compassionate and responsible approach to beauty and wellness.
Are you using Paraben in your products?
We have conscientiously removed parabens from all our products, opting for natural and safer preservatives as a substitute for this widely used synthetic ingredient. This deliberate choice aligns with our commitment to providing products that prioritize safety and well-being.
How can I receive more information about ordering your product?
For additional information about our products or to place an order, feel free to reach out to us at export@ashtardeadsea.com We are eager to furnish you with comprehensive details and offer assistance throughout the ordering process. Your inquiries are always welcomed, and we look forward to providing you with exceptional service.
Do you ship all over the world?
We are pleased to inform you that we provide global shipping using various methods, such as air-cargo, FCL ocean freight, and LCL ocean freight (for smaller orders). This diversity in shipping options enables us to accommodate the specific shipping needs of our customers, ensuring that their orders are delivered promptly and efficiently.
Whats is the life time of your poducts?
Our products boast a shelf life of three years, and to guarantee the utmost freshness and quality, we manufacture a new batch for each order. This commitment to producing batches on demand reflects our dedication to delivering products that meet the highest standards and ensure an optimal experience for our customers.
What are your payment terms?
Our payment conditions involve an initial 50% in advance to initiate production, with the remaining balance due upon the departure of the shipment from our factory for Ex-works incoterm, or after shipping for both FOB and CIF incoterms.
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